FAQ

Welcome to the Myst Kenya FAQ section, where we address common queries to provide you with quick and helpful answers.

1. How can I place an order? To place an order, simply browse our website and add your desired items to your shopping cart. Proceed to checkout, where you can enter your shipping details and choose your preferred payment method. If you need further assistance, feel free to contact us.

2. What payment methods do you accept? We accept payments via mobile money for your convenience. Upon checkout, you’ll have the option to complete your purchase using your preferred mobile money platform.

3. How long will it take to receive my order? Delivery times vary depending on your location. Once your order is processed, you’ll receive a confirmation email with tracking information. Please allow for standard shipping times, and feel free to reach out if you have any concerns about the status of your order.

4. Can I return or exchange items? Unfortunately, all sales are final, and we do not offer refunds or exchanges. However, if you encounter any issues with your order or receive a defective item, please contact our customer service team, and we’ll be happy to assist you.

5. Do you offer international shipping? Yes, we offer global shipping to bring Myst Kenya’s unique designs to customers worldwide. Simply provide your shipping address during checkout, and we’ll take care of the rest.

6. How can I contact customer support? If you have any questions, concerns, or feedback, please don’t hesitate to reach out to our customer support team. You can contact us via email or use the contact form on our website. We strive to provide timely and helpful assistance to all our valued customers.

We hope these FAQs have addressed any queries you may have had. If you require further assistance, please don’t hesitate to reach out to us. Thank you for choosing Myst Kenya!